Центр помощи Billing and plans
Usage and limits
What is measured, how often, what happens at 80, 95 and 100 percent, and why checkout is never slowed down.
What is measured
| Meter | How |
|---|---|
| Traffic | Storefront and API requests, counted as they happen and totalled every hour |
| Media bandwidth | Bytes of images and files served to visitors, totalled every hour |
| SMS | Messages sent by the store, for fair-use monitoring only |
| Storage | Measured once a night: files in your store's storage plus the size of its database |
Email and SMS are counted too, but only for fair-use monitoring. Neither is a plan resource and neither is ever a billing input. SMS is billed by your own provider, not by Kambloo.
The period of a meter is your billing period. The cards on the billing screen show the current period live.
Thresholds
| Level | What happens |
|---|---|
| 80% | Email and panel notification |
| 95% | Another notification, plus a plan recommendation based on your usage |
| 100% and above | No cut-off. Notifications and the recommendation continue |
| Sustained overuse (two periods in a row, or more than 150% within a period) | First, images are served in lighter variants; as a last resort, the storefront is slowed slightly |
What is never restricted
Checkout and payment callbacks are never slowed down or blocked at any level of usage. A limit that costs you a sale is not applied.
Fair use
Limits exist to stop a store from being used as a file host or a CDN, not to cap a growing business. Growth from selling more is answered with a plan recommendation, not a restriction.
Disputes
Every usage line on an invoice can be disputed from the billing screen. See Invoices and payments.
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