Invoices and payments

One invoice per period#

At the end of each billing period your store receives one invoice that combines:

• the hosting plan for the period;
• renewals of App Market subscriptions;
• usage-based module charges of the period.

One-time App Market purchases are paid immediately on kambloo.com and appear on their own invoice; they are listed on the period invoice as already settled so nothing is charged twice.

Where to find invoices#

The billing screen of the store lists every invoice with its PDF; each invoice is also emailed to the owner. The company name and tax number on an invoice are the ones registered at the time it was issued.

For companies in Turkey, platform invoices are issued as official e-archive or e-invoice documents.

Failed payments#

If a renewal cannot be collected, the card is retried on days 1, 3, 5 and 7 after the failure. Each attempt comes with an email and a panel banner. The email contains a one-click card update link: it opens the payment provider's card form directly, without a sign-in, and can do nothing but update the card.

If the payment is still missing after the retries, the admin panel becomes read-only after 7 days and the storefront shows a maintenance page 7 days after that. A successful payment lifts every restriction immediately.

Updating your card#

You can update the card at any time from the billing screen, on the provider's own form. Card numbers never pass through Kambloo.

Disputing a usage line#

If a usage figure looks wrong, open a dispute on that line from the billing screen. Our operations team compares it with the logs and issues a correction line if the dispute is justified.